Subscription, Cancellation & Refund Policy

1. Billing & Renewals

SigmaQu subscriptions are purchased and billed through the Apple App Store (iOS) or the Google Play Store (Android). Subscriptions renew automatically unless cancelled before the end of the current billing period.

SigmaQu plans are billed weekly, which means you may see multiple charges in a month while your subscription remains active.

Important: Deleting the SigmaQu app from your device does not cancel your subscription or stop future payments.

2. How to Cancel

You can cancel your subscription at any time using your device's store subscription settings:

• Android (Google Play): Google Play Store -> Payments & subscriptions -> Subscriptions -> SigmaQu -> Cancel subscription
• iOS (Apple App Store): iPhone Settings -> Apple ID -> Subscriptions -> SigmaQu -> Cancel subscription
• After cancelling, you keep access until the end of your current paid period, and then the subscription will not renew.

3. Refunds Overview

Because payments are processed by Apple and Google, refund handling depends on the store you purchased through.

Google Play (Android): Google may offer an automated refund option for eligible purchases (often within 48 hours). If it has been more than 48 hours, Google may ask you to contact the developer first.

You can also request a refund directly through Google using the Google Play refund request page.

If you want SigmaQu to review a Google Play charge, email support with: (1) your SigmaQu login email, (2) your Google Play billing email, and (3) your Google Play Order ID (format: GPA.XXXX-XXXX-XXXX-XXXXX) from your receipt.

Google Play (Fraud / Unauthorised Charges): If you see charges you do not recognise, use Google Play order history, choose the transaction, then select Report a problem -> I didn't make this purchase -> Submit.

Apple App Store (iOS): Apple controls App Store billing and refunds. SigmaQu does not have access to Apple payment details and cannot issue App Store refunds directly. Use Apple's refund portal: reportaproblem.apple.com.

Note for UK & EEA customers: You may have additional cancellation/refund rights for digital services depending on your circumstances. Nothing in this policy affects your statutory rights under applicable consumer laws.

4. Refund Eligibility

Refund requests are reviewed case-by-case and depend on store rules and applicable consumer laws.

No partial refunds: SigmaQu subscriptions provide access to the platform and a weekly credit allowance for AI tools. We do not offer partial refunds for a billing period.

Subscription usage and weekly credits: If our records show the subscription was active and the platform was available during the billing period, and the service was used (for example, AI interactions/credit usage or other in-app activity), refunds for that billing period are generally not offered.

A subscription is charged for access and the weekly credit allowance for that period. Not using the app (for example, not logging in or not spending credits) does not automatically make a past billing period refundable.

Where there is a verified technical fault that prevented access or use, we will work with you to resolve the issue and, where appropriate, issue a refund in line with the store's processes.

Digital credits and add-ons: If your subscription includes weekly credits, used/consumed credits are generally non-refundable. Additional credits or logo credits purchased as add-ons are generally non-refundable once used.

Subscriptions that renewed normally because they were not cancelled in time are not typically refundable, especially for older billing periods.

Note: Nothing in this policy affects your statutory rights under applicable consumer laws.

• What we typically can help with: duplicate charges caused by a technical issue.
• What we typically can help with: billing errors.
• What we typically can help with: service not delivered due to a verified technical problem.

5. Contact Support

If you need help with cancellation or billing, contact us at hello@sigmaqu.com.

Please include your platform (iOS/Android), your SigmaQu login email, and (for Android) your Google Play Order ID.